Gaya APA
Fitzsimmons, James A., Fitzsimmons, Mona J. (2004).
Service management : operations, strategy and information technology (ed.4).
New York:
McGraw Hill.
Gaya Chicago
Fitzsimmons, James A., Fitzsimmons, Mona J.
Service management : operations, strategy and information technology.
ed.4
New York:
McGraw Hill,
2004.
Buku Tercetak.
Gaya MLA
Fitzsimmons, James A., Fitzsimmons, Mona J.
Service management : operations, strategy and information technology.
ed.4
New York:
McGraw Hill,
2004.
Buku Tercetak.
Gaya Turabian
Fitzsimmons, James A., Fitzsimmons, Mona J.
Service management : operations, strategy and information technology.
ed.4
New York:
McGraw Hill,
2004.
Buku Tercetak.